Diary 7

Finally get to meet the franchise store manager, is it me that is surprised as everyone is jumping on her, oh ok. Now I understand, she just bought me minced pie and a drink just before lunch. *GRIN*
I had to explain to 'the lady' on the sales floor to understand I'm not employed by her boss,  and I don't want us to have issues. I'm actually in their store to maintain standards.  She had come to my desk about 15 minutes ago to tell me in the presence of a customer I sent to her to make a bigger choice in place of a smaller device bought earlier. Telling me to do my job. *Angry*
Had to package the devices still under warranty for courier to Lagos,  I explained to the manager that we can arrange for a courier service that can come pick these devices from the office and send them to destination. Instead of using the old method of transport vehicle lines, which is unprofessional.
I hope the store manager wasn't expecting her meat pie/drink to get me go to a car park in the early hours of the morrow.  Oh! Hell no....! *GRIN*

Diary 6

Coming into the office this morning and franchise director is no where to be found. Well, upstairs is where your office is and not downstairs where my office is. I bet he came to terms with reality.  It's not business as usual anymore.
Yes I get it, I may not be so friendly but I should have been told Saturday is 10am and not 8am.  *sadface*
Security guards did not check two seemingly insane individuals before they entered the store. They were managed well by one of the sales personnel.  One of the security guards was not on his duty post and caused the store this embarrassing moment.
I pretty much got along with everyone today; gisting about Nigerian celebrities.  Fun all the way!

Diary 5

I have an irate customer who believes she bought an original phone charger yesterday.  Though it was tested before she left the store, she came back complaining it was bad.

Using market intelligence I requested the charger be swapped.  Franchise manager retorts that I shouldn't have swapped. Here is our short conversation 

AFO:  ...but sir, she is an irate customer and am only doing my job".

HIM: (sarcastically) you are trained for your customer care job 

AFO: yes I am. Sir, you are not allowing me do my job

HIM: but you didn't change a battery yesterday even when the customer complained

AFO: because you intercepted the transaction while still speaking with the customer  

HIM: (threatening) i don't want us to have issues 

AFO: Honestly, but why won't we have issues sir? Each time you always intercept while am still trying to resolve the customer's issues.

 We finally agreed he shouldn't intercept my customers from approaching me first and  further expressed that I can bring him to order when he negates my effort. 

I'm here to do my job it's not a party.

 
Currently customers enjoy an all accessory warranty policy besides warranty on mobile devices as suggested. *smiles*

Diary 4

It is important we look good when we are at work notwithstanding.

I tried to get one of the sales person to reason with me and understand why she has to look good. 

I didn't want to appear reactive, so I said, "I can see you rushed out of the house this morning,  your hair looks rough. And she said to me, '...I like it that way. 

Wow! Well, i wasn't expecting such a reply but I hope not in time to come. *GRIN*
Now she comes to my desk and says ....give me the stapler! Wow!!!

You can be sure of my reply to her at this junction. Below is the conversation:

AFO: next time you say, ''please may I have the stapler''.  

AUNTIE: ''...I said help me with the stapler". 

AFO: no you didn't and you can help yourself.

And she took a serious stare at me because she was absolutely unreasonable. 

It's day 3 and franchise partner is complaining am always on my phone 24/7, WTF!!!

I can understand sir, you want to make more sales by my addition but for God's sake am a Customer Service personnel, there is so much going wrong here and reports has to be made. Besides am not a Sales Rep...  *GRIN*