Aftermath of a Strict Meeting

I asked the store manager to summon a meeting with the franchise staffs for this evening but she pleaded it should be moved to Saturday morning before the store opens.
A sales personnel was doing the job that brings revenue for the Engineers, totally out of his job description and besides that could take a lot of reasonable time that could be channeled to increasing sales as there were so many customers coming into the store at that time.
I corrected him and he took it personal that I had no right whatsoever to do so besides he started working here 'franchise store brother' before I came.

Amazingly I got a good morning, not like it's going to change anything anyways... from the sales girl who has been rubbing shoulders with me. *happyface*

Meeting went well although it was a typical 'I'm sorry' you can get from a choleric sales girl who hasn't been to the four walls of a university. Education and exposure is good o!

Currently no more Engineering devices for company revenue by sales personnel's, all remain focus.

https://lifeofneil.files.wordpress.com/2012/03/business-meeting1.jpg

Naive Colleagues

I have had it up to here....
This morning I am making my report for previous week and I asked one of the sales girl to test a device for one of the customers as she was mopping around. She smacked back telling me I should do it, I had to ask security to do it being their practice before I came.
I subsequently told the store manager I wasn't going to touch any device for testing if she cannot manage her girls well. I was only doing that when less busy because I wanted to help out.
So she thinks I must put on pants and not skirts, I don't have a uniform on.
Please be reminded 'manager' am here on special duty, Tols company didn't bring that to my notice I was going to be on any uniform besides I have a General Manager I report to and not you madam! Come off your complex issues and do your job.

So warranty process is so slow here and there is a need to break down the road blocks. I don't need to take permission before I deem a device faulty or fit for a swap and not after I've confirmed from the head office since am still responsible it's replacement. Keeping customers waiting for 10 minutes can be maddening.
A customer bought a Bold 6 yesterday but battery drains fast and some sales person is requesting I took permission from her director because she absolutely has no clue.... oh boy!!! *sadface*

Currently customers are not kept waiting unnecessarily as long as the Engineers together with the customer service representative sign for a swap. Afterall whatever the case they'll be responsible for a wrong decision.