I have had it up to here....
This morning I am making my report for previous week and I asked one of the sales girl to test a device for one of the customers as she was mopping around. She smacked back telling me I should do it, I had to ask security to do it being their practice before I came.
I subsequently told the store manager I wasn't going to touch any device for testing if she cannot manage her girls well. I was only doing that when less busy because I wanted to help out.
So she thinks I must put on pants and not skirts, I don't have a uniform on.
Please be reminded 'manager' am here on special duty, Tols company didn't bring that to my notice I was going to be on any uniform besides I have a General Manager I report to and not you madam! Come off your complex issues and do your job.
So warranty process is so slow here and there is a need to break down the road blocks. I don't need to take permission before I deem a device faulty or fit for a swap and not after I've confirmed from the head office since am still responsible it's replacement. Keeping customers waiting for 10 minutes can be maddening.
A customer bought a Bold 6 yesterday but battery drains fast and some sales person is requesting I took permission from her director because she absolutely has no clue.... oh boy!!! *sadface*
Currently customers are not kept waiting unnecessarily as long as the Engineers together with the customer service representative sign for a swap. Afterall whatever the case they'll be responsible for a wrong decision.
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