MY 1ST IRATE CUSTOMER

16/9/13
I had hardly gotten ready for the day when a young man who supposedly lived abroad, so he said wanted to blind my pretty eye with a mobile charger. He wanted a refund for a device we do not have a warranty policy for. I just kept my cool but am glad he left the store without the refund. Not after scattering my desk and treatning to break glassses if not for the intervention of the police.

Okay i heard a rumor that the sales personnel who didn't apologize to me but i began relating with him, dropped his resignation this morning. i confirmed it when he returned to the office in the evening.
Any ways his colleagues feel bad but the truth is, it's always better to shift when the environment is no longer conducive for you or you can't stand the sort of change happening. What a sigh of relief; there is so much to correct. I can't possibly have an indolence person in the team. *Batting-lashes*

AFTER A STRESSFUL WEEK

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It's pathetic how far these guys can go. My company brought new shirts except my blazer which wasn't yet ready. Now the Director gets on my nerve questioning my dress code with was absurd knowing fully well the situation of things. Very unofficial and crude. *SAD-FACE*

A few minutes later the Top manger calls me to wear the t-shirts he sent pending the time my own uniforms would be sent.
First, I didn't want to argue because it be tantamount to disrespect, secondly it was not part of the agreement i signed with the company, so why now?
Well I let that slide and remained focused.

It was indeed a stressful week, just when i thought we were all on a team. Had no choice but to club all night, after dinner with my new high profile friend. What a day of fun and shopping for cosmetics (14/9/13)

DEALING WITH MALICE (PT II)

I got to the office today 11/9/13. We all finally reached a compromise; Director, Store manager and my humble self. So I said goodnight to everyone after work today which isn't my usual practice. A steeping stone to end all malice and back stabbing which didn't stop though and to present a new page for a fresh start. *SMILES*

Next day at the office we had an excellent business and friendly environment. Everyone seems to be in a good mood except the store manager who stepped out on grounds of ill health. Never seen a week without her visiting the hospital. No wonder holistic medicine always advice we keep a clear emotion to stay healthy.

I met an extraordinary and powerful man in the state. I attended to him as instructed by the Directors and he was elated and requested my mobile number but is unethical so he dropped his instead. I promised him a call in  the morrow and the rest is history. *GRIN*

DEALING WITH MALICE

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I entered the office on this morning (7/9/13). OK i get it, sales person wouldn't say hi. From Monday your manager may have to oblige me.

Is the store manager for real? So she means not to wear her uniform because i mentioned it. Never seen such confusionist... This is not nice, we can't be friends like this.
A sales person is seen hissing at a customer on the sales floor, this is not permitted.

She should have used a more friendly phrase like 'please may I', 'thank you', 'excuse me'....

So I was told today that one of our top managers whose name i will not disclose except you send me a private message was instrumental to the troubles i was facing as the store manager iterated that he specifically told her not to allow me Lord it over her and for a minute I paused because that will be almost unbelievable considering that we are team members.
Anyway this is about setting standards not some gossip over the phone and so I ignored it.

9/9/13 I came into the office pretty late (11.30am) haven gone to an ICT center so I can be able to send my report since my work tool was still pending. It was a good day everyone seem to respect themselves today. A truly happy day.

I really don't get why the sales personnels are not courteous; they can greet or say hello, the are inconsistent with their dress code spare headed by the store manager herself who gives flimsy excuses about the office being cold. And all these behaviours are contributing factors to their sales disposition to customers.
I spoke to the store manager about it and she says my MD is actually ok with their appearance and a fat lie it was.
It's not about the sales guy who hasn't apologised uptil now, however it is a contributing factor and he is trying realy hard not to speak with me and he is totally disgusting with it.

When it seems that wasn't enough, the store manager brings a customer's ipad and drops it in front of me without saying a word. Well i didn't much get what that means, so i waited until she came out to tell me what the issue was with the device. Afterall i am not a magician to know. *LOL*
Everyone here is funny, i can't do your jobs for you and you still have to align with our practices all over. It's not a choice, it's a must!

ADDRESSING ISSUES

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The bossy lady is making another observation today.
My customers are left unattended to and mopping around and sometimes have to ask me who to talk to about their product preferences because sales people are not properly wearing the dress codes and am just right there at front corner which isn't suppose to be.

The Next day (5/9/13) i stepped into the office later than expected, am on black this morning like a MO-POL, because i needed to address the issue of dress code/uniforms of sales personnel's.
Haven spoken to the store manager, i hope she understood clearly because I wouldn't want to do a report concerning it.

I don't want to presume this was done on purpose on 6/9/13. I came to the office very early lo and behold it was closed only to be opened 30 minutes later than usual.
No one greeted me, o! not one even the store manager and there were no explanations. I could relate with that, the most important thing is that they all adjusted to the dress code, even the sales boy who was couldn't apologize for being rude.

I got this job because am pretty much smarter and you all need to recognize that and stop hating. It's about alignment, not backing down even with your angry faces.
Company standard must be set correctly, appropriately and at this time.
Everyone has to get use to my presence or store manager you may have to oblige me.

So the same dude; sales personnel wanted to get on my nerves today and after i had addressed the issue about no sales personnel unlocking customer devices, he repeats the same today and i spoke to him quietly reminding him but instead he wanted me to get the heat.
Oh boy! It's either you align with our company ethics or you leave.

Had a very loud laugh after work, provocation strategy doesn't work on me. I decide the tempo. QED

Aftermath of a Strict Meeting

I asked the store manager to summon a meeting with the franchise staffs for this evening but she pleaded it should be moved to Saturday morning before the store opens.
A sales personnel was doing the job that brings revenue for the Engineers, totally out of his job description and besides that could take a lot of reasonable time that could be channeled to increasing sales as there were so many customers coming into the store at that time.
I corrected him and he took it personal that I had no right whatsoever to do so besides he started working here 'franchise store brother' before I came.

Amazingly I got a good morning, not like it's going to change anything anyways... from the sales girl who has been rubbing shoulders with me. *happyface*

Meeting went well although it was a typical 'I'm sorry' you can get from a choleric sales girl who hasn't been to the four walls of a university. Education and exposure is good o!

Currently no more Engineering devices for company revenue by sales personnel's, all remain focus.

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Naive Colleagues

I have had it up to here....
This morning I am making my report for previous week and I asked one of the sales girl to test a device for one of the customers as she was mopping around. She smacked back telling me I should do it, I had to ask security to do it being their practice before I came.
I subsequently told the store manager I wasn't going to touch any device for testing if she cannot manage her girls well. I was only doing that when less busy because I wanted to help out.
So she thinks I must put on pants and not skirts, I don't have a uniform on.
Please be reminded 'manager' am here on special duty, Tols company didn't bring that to my notice I was going to be on any uniform besides I have a General Manager I report to and not you madam! Come off your complex issues and do your job.

So warranty process is so slow here and there is a need to break down the road blocks. I don't need to take permission before I deem a device faulty or fit for a swap and not after I've confirmed from the head office since am still responsible it's replacement. Keeping customers waiting for 10 minutes can be maddening.
A customer bought a Bold 6 yesterday but battery drains fast and some sales person is requesting I took permission from her director because she absolutely has no clue.... oh boy!!! *sadface*

Currently customers are not kept waiting unnecessarily as long as the Engineers together with the customer service representative sign for a swap. Afterall whatever the case they'll be responsible for a wrong decision.