I have an irate customer who believes she bought an original phone charger yesterday. Though it was tested before she left the store, she came back complaining it was bad.
Using market intelligence I requested the charger be swapped. Franchise manager retorts that I shouldn't have swapped. Here is our short conversation
AFO: ...but sir, she is an irate customer and am only doing my job".
HIM: (sarcastically) you are trained for your customer care job
AFO: yes I am. Sir, you are not allowing me do my job
HIM: but you didn't change a battery yesterday even when the customer complained
AFO: because you intercepted the transaction while still speaking with the customer
HIM: (threatening) i don't want us to have issues
AFO: Honestly, but why won't we have issues sir? Each time you always intercept while am still trying to resolve the customer's issues.
We finally agreed he shouldn't intercept my customers from approaching me first and further expressed that I can bring him to order when he negates my effort.
I'm here to do my job it's not a party.
Currently customers enjoy an all accessory warranty policy besides warranty on mobile devices as suggested. *smiles*
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